At Harold Wood Florist, we take pride in our trusted reputation as the local flower expert, serving households and businesses in and around Harold Wood. We are committed to providing only the freshest flowers, and we stand behind every arrangement with our Fresh Flowers Guarantee. If your order does not meet our high standards for freshness and quality, rest assured that we are here to help make it right.
Your satisfaction is our top priority. While we pack every bouquet with care, if your flowers arrive damaged or in a condition below your expectations, please contact us promptly on the day of delivery. To help us resolve the issue efficiently, we may request a photo of the delivered bouquet. We are committed to replacing damaged items or arranging a refund if a suitable replacement is not possible.
We guarantee that all our flowers will remain fresh for a minimum of five days from the delivery date, provided they are cared for according to the guidelines enclosed with your arrangement. Should your flowers wilt or decline sooner, please get in touch within this period so we can address the issue with a refund or replacement. Our commitment to the community means you can order with confidence, knowing our fresh flowers are always locally sourced and expertly arranged for maximum longevity.
Your happiness with our service and flowers matters to us. Depending on the nature of your concern, we will:
Your experience is important to us, and we always welcome feedback so we can improve. Should you have a complaint about your flowers or our service, please reach out promptly after delivery. We kindly ask you to provide details of the issue and, if possible, a photo to help us investigate. We aim to acknowledge all complaints within one working day and will do our best to resolve matters amicably and efficiently.
Harold Wood Florist has been serving the local community with exceptional flowers and personal service for many years. Our dedicated team is passionate about delighting each customer, whether a household or business. Thank you for choosing your trusted local florist for all your flower needs, with the assurance that your satisfaction is our promise.
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