Welcome to Harold Wood Florist. Please read these Terms & Conditions (“Terms”) carefully before placing an order for online flower delivery through our website. By using our website and purchasing our products, you agree to be bound by these Terms. These conditions are applicable to all our customers in Harold Wood and the surrounding areas who utilise our online flower delivery service. Should you not agree with any part of these Terms, please refrain from using our website or services.
We strive to offer a seamless and enjoyable flower delivery experience for our customers in Harold Wood and the neighbouring regions. Our order process is designed to be simple and efficient, ensuring that your floral arrangements arrive promptly and in perfect condition.
1. Product Selection: Browse our curated collection of bouquets, arrangements, plants, and floral gifts on our website. Images and descriptions are provided for guidance; as flowers are natural products, variations may occur.
2. Order Submission: Select your desired product, add it to your shopping basket, and proceed to checkout. You are responsible for providing accurate delivery information, including recipient’s address, date of delivery, and any special instructions. Please note that incomplete or incorrect details may delay or prevent successful delivery.
3. Order Confirmation: After placing your order, you will receive a confirmation on your screen and via electronic means (such as on-site display or digital receipt). This confirmation is an acknowledgement of your order, not acceptance of the same. Acceptance and formation of the contract take place when payment is processed and we dispatch your order.
4. Delivery Areas and Timings: We deliver throughout Harold Wood and surrounding areas. Delivery times vary depending on location, availability, and time of order. While we work diligently to deliver on the requested date, exact delivery time cannot be guaranteed, especially during peak floral periods such as Valentine’s Day, Mother’s Day, or Christmas.
5. Order Amendments: If you wish to amend your order (e.g., delivery details, card message, product selection), please contact us as soon as possible after placing your order. Amendments are subject to order preparation status and cannot be guaranteed if the arrangement is already prepared or dispatched.
All prices displayed on our website are quoted in British Pounds Sterling (GBP) and are inclusive of applicable VAT, unless otherwise stated. Delivery charges, if any, will be clearly stated at checkout prior to payment confirmation.
Payment Methods: We accept a range of secure payment methods, including major debit and credit cards. Payment is required in full at the time of order placement. Your card will be charged immediately, and your order will not be processed until payment has cleared.
Payment Security: We use industry-standard security protocols to protect your personal and payment information. Card payments are processed via secure third-party gateways. We do not store or have access to your full card details once payment has been completed.
We understand that you may on occasion need to cancel or change your flower delivery order. Our cancellation and refund policy is outlined below to clarify your rights and obligations when using our online flower delivery service in Harold Wood and beyond.
Order Cancellations: You may cancel your flower order with us provided that production or dispatch of your order has not started. If you wish to cancel, please notify us immediately. For same-day or next-day delivery orders, cancellation requests must be made as soon as possible, as these orders are processed quickly to ensure timely delivery.
Refunds: If your order is validly cancelled before dispatch, a full refund will be issued to your original method of payment. Once an order has been dispatched or delivered, cancellations are not permitted and refunds will not be given, unless the product delivered is defective or does not match your order specification. Please see the "Liability" section for further information on defective products.
Exceptions to the Right to Cancel: The right to cancel does not apply to perishable goods such as fresh flowers after dispatch. This is in accordance with your statutory rights and does not affect your usual legal rights relating to faulty or misdescribed products.
Non-Delivery: In the rare event that we fail to deliver your order (excluding circumstances beyond our control, such as adverse weather, incorrect address details, or recipient unavailability), you will be entitled to a full refund or a replacement delivery, at your preference.
How to Request a Cancellation or Refund: To ensure a prompt response, please provide your order reference number and details when requesting a cancellation or refund. Our customer service team will assess all requests fairly and aim to resolve any issues as quickly as possible.
While we endeavour to supply the exact flowers and products shown in our online catalogue, the seasonal and perishable nature of flowers means that substitutions may sometimes be necessary. If any significant element of the arrangement needs to be replaced, we will choose blooms of equal or higher value and similar style and appearance to maintain the integrity of your order. We will not contact you about minor substitutions unless it significantly alters the style of the arrangement.
Our Harold Wood Florist team takes great care to ensure timely and successful delivery of your orders across Harold Wood and the surrounding areas. However, our ability to deliver depends upon the information provided by you. We will not accept liability for late or failed deliveries due to:
In cases where delivery cannot be completed, we may attempt to leave the flowers with a neighbour or in a safe place, or delivery may need to be rescheduled at our discretion.
We take pride in ensuring our flower arrangements meet high standards and arrive in excellent condition. However, our total liability for losses or damage arising from your use of our website, purchase of our products, or any delivery issues is limited to the total amount paid for your order. Harold Wood Florist does not exclude or limit liability for death or personal injury caused by our negligence or for any other liability that cannot be excluded or limited by law.
Defective or Damaged Products: If you receive flowers or goods that are defective, damaged, or do not meet the order specification, please contact us within 24 hours of delivery with photographic evidence. We will investigate the matter and offer either a replacement or a full refund, depending on the circumstances and at our discretion.
Indirect Losses: We are not liable for indirect, consequential, or incidental losses suffered by you, including but not limited to, emotional distress that may result from late or failed delivery, or any loss of profits arising out of the use of our website or services.
Website Use: While we strive to ensure the accuracy and security of all information on our site, we do not guarantee its completeness or currency. We accept no liability for technical errors or interruption in our website’s availability.
By purchasing from Harold Wood Florist, you warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract. You agree to provide accurate, current, and complete information when placing an order. It is your responsibility to ensure the recipient’s details are correct and that you have obtained the recipient’s permission for us to deliver flowers to their address.
Any personal information provided will be managed in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).
All content on our website, including images, text, graphics, logos, and product designs, is the property of Harold Wood Florist or our licensors. Use of our website and its contents is permitted for personal, non-commercial purposes only. Any unauthorised use, reproduction, or distribution of our content is strictly prohibited.
These Terms and any disputes or claims arising from or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms shall be subject to the non-exclusive jurisdiction of the English courts. If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part shall be deemed severed and shall not affect the validity or enforceability of the remaining Terms.
Harold Wood Florist reserves the right to update or amend these Terms at any time, without prior notice. The latest version will be published on our website and will apply to all orders placed after the update. We recommend reviewing these Terms each time you use our website or place an order to ensure you are familiar with the current terms.
Any failure by Harold Wood Florist to enforce any provision of these Terms shall not constitute a waiver of that or any other provision. These Terms represent the entire agreement between you and Harold Wood Florist in relation to the use of this website and the ordering of products and supersede any previous agreement.
If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you require assistance with your order, please contact our customer services team. We are committed to providing exceptional flower delivery in Harold Wood and are here to help with any query you may have.
These Terms & Conditions govern all online purchases from Harold Wood Florist for customers in Harold Wood and surrounding locations. Your continued use of our website and services indicates your acceptance of these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harold Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harold Wood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
